FAQ

Certainly! Here’s a breakdown of the differences between these types of cleaning services:

1. Standard Clean:

   • A standard clean typically involves basic cleaning tasks to maintain cleanliness in a home or office that is already in reasonably good condition.
   • Tasks typically include dusting of surfaces, vacuuming carpets and rugs, mopping floors, cleaning bathrooms (toilets, sinks, showers), and wiping down kitchen surfaces (countertops, stove, exterior of appliances).
   • It is suitable for regular maintenance and does not involve intensive cleaning of hard-to-reach areas or deep stains.

2. Deep Clean:

   • A deep clean is a more thorough and intensive cleaning service compared to a standard clean.
   • It includes all the tasks of a standard clean but goes further by cleaning areas that are often overlooked, such as baseboards, light fixtures, vents, window interiors, and behind appliances.
   • Deep cleaning also involves detailed cleaning of grout, scrubbing tile and grout lines, cleaning inside cabinets and drawers, and removing built-up dirt and grime.
   • It is recommended for homes or offices that have not been cleaned thoroughly for a while or as a seasonal cleaning service.

3. Move-In/Move-Out Clean:

   • A move-in/move-out clean is specifically designed for empty homes or offices that need thorough cleaning before new occupants move in or after old occupants move out.
   • It includes tasks from both standard and deep cleaning services but focuses on areas that may not have been cleaned for a long time, such as inside cabinets, closets, drawers, and all surfaces including walls and ceilings (if necessary).
   • Additionally, move-in/move-out cleaning may involve cleaning fixtures that are often not cleaned during regular occupancy, such as light switches, door frames, and blinds.
   • The goal is to leave the space spotless and ready for the next residents or for the final inspection by landlords or real estate agents.

In summary, the main differences lie in the depth and thoroughness of the cleaning tasks performed. A standard clean is for regular upkeep, a deep clean goes further into detail, and a move-in/move-out clean is tailored for empty spaces needing a comprehensive cleaning.

Yes, typically professional cleaning services will provide their own cleaning supplies and equipment.

At Floodgates Nettoyage Inc. we are proud to say that all our equipment are self-owned.

Our Policy is typically 100% Satisfaction Guarantee policy:

1. Commitment to Satisfaction: We guarantees that we will strive to meet or exceed your expectations with their cleaning services.

2. Re-Cleaning Offer: If you are not satisfied with any aspect of the cleaning, we offer to return to your property and re-clean the areas in question at no additional charge.

3. Prompt Resolution: If you have any concerns or are dissatisfied with the service provided, we are available 24hrs to respond

4. Clear Communication: We take pride in  communicating your concerns clearly and provide specific details about what aspects of the cleaning did not meet your expectations and we will respond swiftly

5. Customer Service:  We Guarantee dedicated customer service personnel who handle complaints and ensure issues are resolved promptly and professionally.

6. Terms and Conditions: Our Satisfaction Guarantee have specific terms and conditions, such as limitations on the types of claims covered or timeframes within which claims must be made.

7. Continuous Improvement: Feedback from customers is often used by us to improve our services and ensure that future cleanings meet or exceed expectations.

• Encryption and Security Measures: We prioritize security and typically use encryption technology to protect your billing information when it is transmitted over the internet. This ensures that your credit card details or other payment information cannot be intercepted by malicious third parties.

• Compliance with Standards: We are a reputable cleaning services organisation and we adhere to industry standards and regulations for data protection and privacy, such as the Payment Card Industry Data Security Standard (PCI DSS). Compliance with these standards ensures that your billing information is handled securely.

• Secure Payment Processing: We use trusted and secure payment processing platforms or services to handle transactions. These platforms have robust security measures in place to safeguard your payment information.

• Limited Access: Access to your billing information within the cleaning service organization is typically restricted to authorized personnel only. This helps prevent unauthorized access or misuse of your sensitive data.

• Privacy Policies: We have clear privacy policies that outline how they collect, use, and protect your personal and billing information. Reading and understanding these policies can provide transparency about how your information is handled.

• Customer Support: If you have concerns about the security of your billing information, we have customer support channels where you can inquire about their security practices and measures.

• Secure Storage: Your billing information, once collected, is stored securely in compliance with data protection laws and regulations. This includes using secure servers or databases with access controls and regular security audits.

You can cancel your appointment at any time by accessing your account and initiating the cancellation, contacting us via phone, or sending an email.

Please note that we require a minimum of 48 hours’ notice for all cancellations. Cancellations made less than 48 hours before your appointment will result in a 50% charge. Cancellations made more than 48 hours in advance will not incur any fees.